Question 1 – Teladoc Health Scorecard

This quiz is intended to provide a snapshot of your company’s virtual care maturity. Your score is based on a scale of 1-5 and derived by assessing responses across five dimensions:

Program Offering
Plan Design
Member Experience
Performance Measurement and Evaluation
Organization and Governance

1. Which of the following types of virtual health care programs and services do your employees have access to?

2. Please select the option that best describes who covers the costs associated with the virtual health care programs and services your company providers to employees Please select one.

Employees cover all costs Employees cover majority of costs for majority of these programs and services Our company subsidizes some of the costs for most of these programs and services Our company subsidizes most of the costs for all of these programs and services All costs for these programs and services are waived

3. Incentives and rewards can be a useful tool to help drive enrolment, engagement, and utilization of virtual health care programs and services. Over time, as employee engagement matures, incentives may no longer be necessary or cost effective. Which of the following best describes the role incentives play in encouraging utilization and engagement of your company’s virtual health care programs and services at present? Please select one.

Have never offered incentives Incentives play a minor role Incentives play a major role Starting to phase out incentives, only basic, targeted incentives remain No longer offering any incentives

4. Which of the following best describes how virtual health care programs and services are accessed by your employees?

Programs and services accessed separately through each vendor’s app Programs and services accessed separately through each vendor’s app, but strategy in place to incorporate into a single digital experience Most programs and services are accessed using single sign on (SSO), but some are still accessed through each vendor’s app All programs and services are accessed using single sign on (SSO) for any vendor offering virtual care services Employees access all programs and services in a seamless manner through a single digital experience with no single sign on (SSO) required

5. Which of the following best describes how your organization evaluates the cost savings / ROI associated with the virtual health care programs and services offered by your organization?

Do not know the cost savings / ROI of programs and services offered Plan in place to measure / evaluate cost savings / ROI of each individual product or service offered Measure and know cost savings / ROI on a program-by-program basis for all programs and services Measure and know cost savings / ROI as a whole for the suite of programs and services

6. Which of the following describes how virtual health care programs and services fit into your organization’s benefits strategy? While none of these options may exactly fit your organization, please choose the one that most closely aligns with your current understanding

Benefits team does not have a specific strategy for these programs and services Benefits team recognizes the importance of these programs and services and are seeking to develop a virtual health care benefits strategy Benefits team has a strategy in place and is offering a core set of virtual care products and services Company has established a clear strategy and is offering a wide range of these programs and services, but some forms of care are still not offered virtually Company has established a clear strategy with dedicated resources to continually evolve it and is offering a full suite of programs and services

Virtual Care Transformation Model

1/5

Governance

1

We’d like to understand where your benefits team stands in terms of how virtual healthcare services and programs fit into your benefits strategy.

Please use the 1 to 5 scale below, to indicate where your organization is along the continuum.