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Virtual Care Transformation Model

1/5

Governance

1

We’d like to understand where your benefits team stands in terms of how virtual healthcare services and programs fit into your benefits strategy.

Please use the 1 to 5 scale below, to indicate where your organization is along the continuum.

 
 
 
 
 
 
 
Benefits team does not have a specific strategy for virtual healthcare services and programs
Benefits team has developed a virtual healthcare strategy and is offering a core set of virtual healthcare services and programs
A company-wide virtual healthcare strategy is in place; a broad suite of virtual healthcare services and programs are available

2

Please use the 1 to 5 scale below to indicate how far along you are on offering virtual healthcare services and programs to your employees and their dependents

Please use the 1 to 5 scale below, to indicate where your organization is along the continuum.

 
 
 
 
 
 
 
Offer limited virtual healthcare service(s) like acute and/or urgent care as part of medical benefits for employees, but do not yet offer Virtual Primary Care
Offer multiple virtual healthcare services AND Virtual Primary Care (leveraging technology to give employees easy, ongoing access to a Primary Care Physician (PCP))
A Virtual First Health Plan covering a comprehensive suite of virtual care services, including Virtual Primary Care, is offered to all employees as a medical benefits option

3

Which of the following types of virtual healthcare programs and services do your employees have access to?

Select all that apply. Please make sure programs you select are available virtually.

Urgent/acute care
Mental health care
Diabetes management
Diabetes prevention
Weight management
Hypertension management
Musculoskeletal services and programs
Complex care (access to cardiologists, oncologists or providers to help navigate issues surrounding diagnoses, treatment plans and surgeries)
Other chronic conditions
Specialty care (e.g., dermatology, nutrition) 
Primary Care

4

Please indicate where on the 1 to 5 scale your company fits in terms of how easy it is for employees to access virtual care programs and services

Please use the 1 to 5 scale below, to indicate where your organization is along the continuum.

 
 
 
 
 
 
 
Programs and services accessed separately through each vendor’s app
Most programs and services are accessed using single sign-on (SSO), but some are still accessed through each vendor’s app
Employees access all programs and services in a seamless manner through a single digital experience with no single sign-on (SSO) required

5

Using the 1 to 5 scale, to what extent does your company know the ROI/cost savings associated with your virtual healthcare services and programs?

Please use the 1 to 5 scale below, to indicate where your organization is along the continuum.

 
 
 
 
 
 
 
Don’t know ROI/cost savings associated with virtual healthcare services and programs
Some understanding of ROI/cost savings for some/all programs at a macro level
Detailed understanding of ROI/cost savings based on individual usage of virtual healthcare services and programs
Previous
Next

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Stage 1

Foundational

Stage 2

Exploratory

Stage 3

Strategic

Stage 4

Optimizing

Stage 5

Transformational

 

Your Score

0

Virtual Care Transformation Model Explained

Stage 1

Foundational

Organization offers select virtual care services alongside other traditional healthcare benefits.

Stage 2

Exploratory

Organization uses incentives or cost-sharing strategies to drive engagement and utilization, and virtual care is seen as a market differentiator.

Stage 3

Strategic

Organization offers virtual care solutions, including primary care, that address a wide range of whole-person care needs, including mental health and chronic conditions.

Stage 4

Optimizing

Organization seamlessly bridges virtual primary care, other virtual services and in-person care to drive lower costs and better health outcomes across the care continuum.

Stage 5

Transformational

Organization has implemented a virtual-first benefits strategy that enjoys widespread adoption and is fully integrated with other products and services, both virtual and in-person.

You scored between:
Strategic and Optimizing

Want to dive deeper?

Learn more about the Virtual Care Transformation Model

Whitepaper

Download this whitepaper for a deep-dive into the Virtual Care Transformation Model, and see how this framework can help your organization move virtual care forward.

Download

Virtual Care Transformation Study: Insights from organizations at every stage in the virtual care journey

Download the full report to learn how far along employers are in their transformation journey, and see how you stack up against peers.

Download